James Graham
Wilmington,
North Carolina 28412 • globalony@gmail.com
• Cell: 910.616.8848
Career
target: Support Technician III – IT Security Tech – Systems
Administrator – Jr. Dev
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Profile:
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Capable hardware/software technical
specialist, excellent written and verbal skills, experience using modern
tools, and able to work independently or in team-based projects.
Strong technical background with military experience. DoD Secret
clearance.
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Technical
summary
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Demonstrates competence in C#.NET,
VBScript, Ruby-on-rails. Strong with Windows Server 2013,
Virtualization (Paas, Iaas, etc.), Network troubleshooting, and desktop
support. Able to overclock system memory and rebuild
transmissions. Certified compTIA A+ and Security+ CE.
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Work
Experience
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04/2015 –
06/2015
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City of Wilmington
Deployment Tech – Contractor:
Alphanumeric Systems
Installation and configuration of new
systems to refresh old systems. Track assets for Police, Fire
Station, and Park computers. Data migration and quality control over
project lifecycle.
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08/2013 -
03/2015
04/2008 - 08/2012
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GE Hitachi Nuclear
Technical support Analyst – Contractor:
Apex Systems
Develop specialized support
solutions. Supports site wide IT support initiatives. Submit
process improvement and support as staff augment. C# vbScript CYGWIN
Python. Studies feasibility and implementation. Solve trouble
areas.
CompuCom, Whiteville, NC
Technical Support Technician
Field Hardware and Software support for
BB&T branch, phone center, and regional corporate offices.
Knowledgeable of server, network, printer, and workstation
subsystems. Controls asset tracking, depot inventory, and
trouble tickets.
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03/2007 - 04/2008
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Tech Wizards, Wilmington, NC
Field Service Technician
Provide on-site tech support to homes
and businesses for Wilmington. Conduct tutoring and support for
- Windows 9x/ME/2000/XP, Vista, 2000 server. Configure wired and
wireless networks.
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01/2006 - 07/2006
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CIS Security, Springfield, VA
Network Consultant
Addressed and resolved network
issues in relation to access control devices. Assisted the
installers in system configurations of card readers, turnstiles, and
surveillance systems.
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07/2004 - 09/2005
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Becton Dickenson Biosciences, Bethesda,
MD
Field Service Engineer
Facilitated field response in support of
FACS (Fluorescence Activated Cell Sorter) systems for immunology
laboratories at the National Institute of Health, Cancer Research
institute, and John's Hopkins Facility. Bestowed trouble resolution for
researchers utilizing FACS systems.
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01/2004 - 06/2004
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Northrop Grumman IT/IS, Washington, DC
Refresh Install Technician III -
Contractor
Installed and configured client
workstations. Committed data migrations for user profiles.
Tracked accountability and quality control for an 800 user base. Conducted
training to users at the Peace Corps headquarters and regional offices.
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08/2003 - 12/2003
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Geeks on Call, Vienna, VA
IT Field Service Technician
Rendered information system solutions
for small business and home users. Issued preventative maintenance, malware
removal. Troubleshot LAN, wireless network, and shared resource issues
including printer repair.
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09/2001 - 08/2003
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Brown's Custom Remodeling, Alexandria,
VA
Web Developer / Integrator
Designed web site and forms to
support a small business. Managed client information.
Maintained and developed information systems within budget.
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09/1996 - 09/2001
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United States Marine Corps, MCAS Cherry
Point, NC
Aircraft ECM Technician III
Maintain, tested, and repaired
subsystems and components for computerized aircraft electronic
countermeasures according to NAVAIR guidelines and principals. Demonstrates
theory of operation and I-level maintenance repair. Quality control
inspector, embarkation NCO, technical publication liaison, security NCO.
Secret Security Clearance.
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Education
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2010 - 2011
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CompuCom Certifications, Whiteville, NC
Information Systems
Obtained the following certifications:
Lexmark
: laser printer technician for models x466 T65x x463 x652
HP
: desktop/laptop certified technician, HP laser printer certified
technician
Ricoh
: Laser printer certified technician
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2008 - 2010
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WESTWOOD UNIVERSITY
B.Sc. in Game Software Development
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2008
Dean’s List award for outstanding performance and achievement of above 3.75
GPA.
Relevant Coursework:
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- C++ programming
- Systems Design
- Systems Analysis
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- Data modeling
- Geometry
- Algorithm methods
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- Porting
- Benchmarking
- API layer
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2003 - 2003
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CompTIA, Springfield, NC
Information Systems
A+ CompTIA certified hardware/software
technician
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1997 - 1998
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Naval Aviation Technical Training
Center, Pensacola, FL
Electronics Countermeasure Systems
Technician
Relevant Coursework:
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- Aircraft
electronics
- Solid state electronics
- Maintenance management
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- DC/AC circuits
- Electronic communications
- Modern Physics
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- Radar
principles
- multi-RF generators
- Computer systems
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